Ticket Management

Dashboard

This dashboard displays counts of Open, Assigned, In-Progress, and Closed tickets, along with all other information related to each ticket.

Raise Ticket

1. Click Raise Ticket.
2. Fill in Ticket Name, Priority, Location, Machine, Department, Fault Category, Description, and Attachments.
3. Click Raise Ticket to submit.

Assign Ticket

1. Click Assign Ticket in the Action column for the ticket.

Status Updates

1. Open the ticket.
2. In the Assigned dropdown on the right side, select In Progress.
3. Update status to Resolved or On Hold as needed.

Resolved Ticket

1. Provide Reason for Closure, Spare Used, Action Taken, Remarks, and Attachments.
2. Click Close and Acknowledge.

Acknowledge Ticket

1. The user who raised the ticket verifies the details.
2. Click Close Ticket to finish.
3. If needed, click Reopen Ticket to make it active again.

View Ticket Details

1. Click a ticket to view details, attachments, and history.
2. Add comments and reply to existing comments.